Refund Policy
This page explains how refunds and replacements are handled for Bakery Bits orders.
Approved Refunds
When a refund is approved, it is initiated to the original payment method. Banks and payment providers usually take 3-5 business days to reflect the amount.
Cancellations
Eligible cancellation refunds follow our cancellation policy. Same-day and custom cake orders may be limited once preparation has started.
Damaged or Incorrect Items
If an item arrives damaged or different from your confirmed order, contact support within 2 hours of delivery with photos and order details. We will review the case and arrange a replacement or refund according to the order details.
Non-Refundable Cases
Refunds may not be available when the delivery address or recipient phone number is incorrect, the recipient is unavailable, or a custom order has already entered preparation.